Shijiazhuang Far East Import & Export Trading Co., Ltd company FAQ

What kind of company is IKOO GLASS?

IKOO GLASS is a manufacturing-oriented supplier specializing in high borosilicate glass kitchenware.
The company focuses on product engineering, thermal performance, and stable mass production for global brands, retailers, and food service clients.

Is IKOO GLASS a manufacturer or a trading company?

IKOO GLASS operates as a manufacturing-based supplier.
Core production processes, engineering control, and quality management are handled within its own manufacturing system.

Rather than acting as a trading intermediary, IKOO GLASS focuses on long-term OEM and ODM projects where material selection, structural design, and production stability are critical.

How long has IKOO GLASS specialized in borosilicate glass?

IKOO GLASS has specialized in borosilicate glass kitchenware for over 17 years, primarily serving international export markets.

What markets does IKOO GLASS mainly serve?

IKOO GLASS supplies products to Europe, North America, and other global markets, serving brand owners, retailers, distributors, and food service customers.

Does IKOO GLASS manufacture in-house?

Yes.
IKOO GLASS organizes production around dedicated borosilicate glass manufacturing lines, supported by in-process quality control and performance testing.

In-house manufacturing allows for better consistency, reduced defect risk, and stronger support for custom product development.

What borosilicate glass processes does IKOO GLASS specialize in?

IKOO GLASS specializes in formed borosilicate glass products designed for thermal applications, including containers, bakeware, drinkware, and glass lids.

What types of products is IKOO GLASS best at producing?

IKOO GLASS is particularly experienced in producing:

· Heat-resistant food containers

· Oven- and microwave-safe bakeware

· Multi-functional glass storage systems

· Products requiring stable wall thickness and thermal shock resistance

How does IKOO GLASS ensure consistency in mass production?

Production consistency is managed through:

· Standardized raw material control

· Process checkpoints during forming and annealing

· Thermal shock and durability sampling tests

· Final inspection before packing

This system is designed to reduce variation between samples and mass production.

How does IKOO GLASS control defect rates and breakage risk?

IKOO GLASS controls defect and breakage risk through structural design optimization, controlled wall thickness, proper annealing, and performance testing during production.

What type of glass does IKOO GLASS use?

IKOO GLASS uses high borosilicate glass selected for its low thermal expansion, high temperature resistance, chemical stability, and food safety.

What is the temperature resistance and thermal shock performance?

Depending on product design, IKOO GLASS borosilicate glass products typically withstand temperatures from approximately -40°C to 560°C, with thermal shock resistance commonly up to around 120°C.

Actual performance depends on product structure and intended use.

Are IKOO GLASS products microwave, oven, freezer, and dishwasher safe?

Yes, when used according to product guidelines.

Glass bodies are generally suitable for microwave, oven, freezer, and dishwasher use.
Lid usage guidelines may vary depending on lid material and design.

What international certifications does IKOO GLASS support?

IKOO GLASS supports international compliance and testing standards such as FDA, LFGB, ISO 9001, BSCI, SGS, and Intertek, depending on market and customer requirements.

Can IKOO GLASS meet country- or retailer-specific compliance requirements?

Yes.
IKOO GLASS supports compliance alignment based on destination market regulations and retailer requirements as part of OEM and ODM projects.

What OEM and ODM services does IKOO GLASS provide?

IKOO GLASS supports OEM and ODM projects from concept to mass production, including:

· Shape and size customization

· Glass thickness optimization

· Mold development

· Lid and accessory matching

· Engineering support for thermal performance

Can shapes, sizes, and glass thickness be customized by IKOO GLASS?

Yes.
Product dimensions, shapes, and glass thickness can be customized based on functional requirements, performance targets, and production feasibility.

Can IKOO GLASS develop new molds?

Yes.
IKOO GLASS supports new mold development for custom OEM and ODM projects.

Can lids, seals, or accessories be customized?

Yes.
IKOO GLASS supports the customization of lids, seals, and compatible accessories based on product design and usage scenarios.

What is the MOQ for custom OEM and ODM projects?

The typical MOQ for custom projects is around 3,000 pieces.
This level helps balance development feasibility, production efficiency, and cost control for long-term cooperation.

What is the typical development timeline for custom projects?

Development timelines vary depending on design complexity, tooling requirements, and validation processes.
Custom projects typically progress through sampling, testing, and confirmation stages before mass production.

How is quality control managed during production?

Quality control is managed through in-process inspections, performance sampling, and final inspection before shipment, aligned with defined product standards.

How are quality issues or claims handled?

IKOO GLASS addresses quality issues through investigation, corrective action, and communication with customers to support long-term cooperation.

What are typical lead times for mass production?

Lead times depend on product complexity, order volume, and production scheduling.
Stable repeat orders typically benefit from shorter and more predictable production cycles.

Which Incoterms are supported?

IKOO GLASS supports commonly used international trade terms based on customer requirements and project agreements.

How does cooperation with IKOO GLASS usually start?

Most projects begin with:

· Usage and market requirement discussion

· Sample or prototype confirmation

· Compliance alignment

· Mass production planning